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Information Technology Technician Job opening - Orange County state Virginia ( Job openings )
Orange County , state Virginia
( By Press Release office )
2024-01-11T00:00 - 2024-02-10T00:00 | 2 | 2
Role Overview
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Provide user support and customer service on county-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action. Work is performed under the limited supervision of the Director of Information Technology.
Role Description
Installs, configures, upgrades and troubleshoots PCs; troubleshoots network and telecommunications systems; diagnoses, tracks, resolves and documents issues.
Provide technical assistance and support for incoming queries and issues related to county computer systems, software, and hardware.
Advises, trains and assists users with their PCs; trains and cross trains employees on system operations.
Develop and produce training manuals.
Develop and manage a computer user training program.
Maintain daily performance of county computer systems.
Respond to requests for technical assistance in person, via phone, electronically and ask questions to determine the nature of problem, and then walk users through the problem-solving process.
Install, modify, and repair county computer hardware and software.
Clean and dispose of surplus computers in accordance with County policy.
Run diagnostic programs to resolve county computer problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure the issue has been resolved.
Run reports to determine malfunctions that continue to occur.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources and advise users on appropriate action.
Follow standard help desk procedures in accordance with Departmental policy to include logging all help desk interactions; administering help desk software; and redirecting problems to correct resource; identify and escalate situations requiring urgent attention; and track and route problems and requests and document resolutions.
Prepare activity reports.
Inform management of recurring problems.
Maintains up-to-date knowledge of hardware, software and network technology.
Performs related tasks as required.
Knowledge, Skills and Abilities
General knowledge of the operation, uses and capabilities of data processing equipment; general knowledge of systems analysis, programming and networking; general knowledge of the functions and operations of County departments; general knowledge of general office procedures, practices and equipment; ability to understand and carry out written and oral instructions; ability to install and configure networking hardware and software; ability to establish and maintain effective working relationships with associates and vendors; skill in the use of data processing equipment. Will provide operational support which includes daily server maintenance, along with client/server patch management, anti-virus, and data backup solutions for the assets associated with department.
Support also includes development and deployment of a standard Windows client configuration in a Windows active directory domain. Hardware support includes Windows workstations and servers, common access cards (PKI support), scanners, and laser/inkjet printers. Software support includes.
Windows and Linux Operating Systems, and Microsoft Office. Additional responsibilities include the installation of new software releases, system upgrades, test and install security updates, and evaluation of new programs to address software requirements. Understanding of current Microsoft supported Windows operating systems. Demonstrated troubleshooting and problem-solving skills. Understanding of the installation, maintenance, and administration of computer systems in a LAN environment
Education and Experience
Associate’s degree from an accredited college or university in Information Technology or Computer Science. Equivalent combination of education and work experience may be considered in meeting the minimum education and experience requirements.
Physical Requirements
This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently sitting, stooping, kneeling, crouching or crawling, reaching with hands and arms and pushing or pulling and occasionally requires standing, walking, lifting and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, using measuring devices, assembly or fabrication of parts within arms length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; worker is regularly exposed to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business offices and/or computer printers, light traffic).
Special Requirements
Possession of an appropriate driver's license valid in the Commonwealth of Virginia.
Orange County is an equal opportunity employer.
Orange County does not discriminate or allow discri
mination on the basis of race,
color, sex, national origin, re
ligion
, age, disability, mar
ital s
tatus, sexual or
ientation
, veteran st
atus, or
any other pr
otected class as
established by la
w.
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