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System Support Analyst Job opening - Siloam Springs state Arkansas ( Job openings )
Siloam Springs , state Arkansas
( By Press Release office )
2024-01-26T00:00 - 2024-02-25T00:00 | 2 | 0
SUMMARY
The incumbent is primarily responsible for basic support and maintenance of desktop/ laptop computers plus associated peripheral equipment. Provide Help Desk and onsite computer support to all City of Siloam Springs employees.
Research business systems, operations and data needs to assist in the development of automated systems to solve business problems. Analyzes, evaluates and modifies existing or proposed systems and related devices. May design applications or user-defined modifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
(Other duties may be assigned as needed)
1. Troubleshoot, support and upgrade PC hardware. Install, configure, and administer Windows desktop operating systems and peripheral software.
2. Operate City computer help desk.
3. Assist the Network Engineer and Network Analyst as required in the installation and routine maintenance of server and network connectivity equipment.
4. Operate broadcast equipment for City Board Meetings as required.
5. Assist the Network Engineer and Network Analyst to ensure patching and updating of server hardware and operating systems.
6. Work closely with the IT Manager, Network Engineer and Network Analyst to test and implement new security and encryption schemes.
7. Fulfill support functions for network users when required.
8. Assist the Network Engineer and Network Analyst to maintain Active Directory and email accounts for all users.
9. Assist the Network Analyst in assigning and managing file permissions and user access across the network.
10. Assist the Network Engineer and Network Analyst to maintain network software services to include anti-virus and various server based databases.
11. Provide cell phone and VOIP phone support for all departments
12. Assist IT office staff to maintain a clean and professional environment at all times.
13. Conduct extensive documentation, detailing processes and procedures followed in the execution of duties.
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