City receives positive marks in Resident Satisfaction Survey
    
   The  2023 Resident Satisfaction Survey was conducted Monday , Aug . 28 – Monday , Sept . 11 , in both English and Spanish .
   Results found that 88 percent of residents are satisfied or very satisfied with the quality of life in Lewisville .
   More than 900 responses were received in this survey , which was made up of 26 questions covering a wide variety of topics .
   Some of the notable findings include:
   86 percent feel Lewisville is a place that welcomes diversity
   80 percent feel Lewisville is a good place to raise their children
   Eight out of 10 respondents are likely to encourage a friend or relative to consider moving to Lewisville .
   Nearly half of all respondents feel their quality of life in Lewisville has improved and they are pleased with the level of services received for property taxes paid .
   Respondents also were asked about their satisfaction with 13 City services . All 13 services graded out positively , with 11 of those 13 services showing improvements from the 2019 public survey . Respondents were most pleased with library services , fire services , and trash collection .
   Some of the notable findings include:
   97 percent are happy with Fire services
   89 percent are happy with Library services
   85 percent are happy with Police services
   76 percent are happy with special events , such as Western Days , ColorPalooza , and Sounds of Lewisville
   73 percent are pleased with trash collection and curbside recycling
   Results from the full survey will be used by City leaders to pinpoint areas of success and improvement . There is no finish line when it comes to customer service . While overall results are positive , there always is room for improvement .
   Results from the full survey will be posted on the
   “Resident Surveys” page at cityoflewisville . com
    .
   

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