Beginning today , customers can register online to pay their water bills via text
   Wilmington Mayor Mike Purzycki and Director of Finance J . Brett Taylor today announced the introduction of a Text2Pay payment option to make it more convenient for residents and businesses to pay their water/sewer utility bills . Beginning today , residents can opt - in to the new and free text payment method , which will allow customers to pay a bill with a single reply on any device , receive payment notifications and reminders , and choose from more self - service options .
   “The Text2Pay feature is an easier payment option that we think will improve the customer experience paying utility bills in Wilmington , ” said Mayor Purzycki . “We are modernizing our City systems and staying up with the latest options available through our phones . It’s all about ease and convenience while safeguarding your information . My thanks to Brett and his team for bringing about this latest innovation . ”
   To opt in to the new Text2Pay program , use this 
   link
    and follow the five - step sign - up process .
   Wilmington has contracted with 
   Paymentus Corp .
    to offer the Text2Pay feature to City utility customers . According to Paymentus , using the Text2Pay and Text Notification features enables customers to opt - in to receive text messages containing billing information . Customers can text back a short reply to pay a bill , or opt - out from receiving future messages . The Paymentus system automatically uses the payment method ( s ) saved in the customer’s profile to make the process as quick , convenient , and secure as possible .   
   Paul Ford Jr .
   Director of Communications 
   City of Wilmington , Office of the Mayor
   Mobile: ( 302 ) 530 - 2171
   Email: 
   plford@WilmingtonDE . gov
   

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