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Desktop Support Technician Job opening - Belleville state Illinois ( Job openings )
Belleville , state Illinois
( By Press Release office )
2024-04-02T00:00 - 2024-04-16T23:59 | 19 | 1
Job Summary
Desktop support technician
assist in the overall maintenance of the city’s information technology (IT) infrastructure
. Technicians receive IT related concerns and/or errors from end-users, diagnose, troubleshoot, and provide solutions to end-users. They update systems with the latest hardware and software as needed. Ensures and performs regular maintenance of IT infrastructure. The Technician shall perform other duties and services as directed by the IT Director. This position has no budgetary responsibilities.
Principle (Essential) Duties and Responsibilities
Resolving Service Desk Ticket in the ticketing system
Answer Service Desk Calls
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
Receiving and documenting requests for support.
Delivering IT and related assistance upon request, or as directed by the IT Director.
Configuring new desktops, , and similar devices.
Performing routine inspections and upkeep of existing installations.
Updating computer operating systems and other important software, as needed.
Substantiating requests for hardware/software upgrades, if appropriate.
Assist with all citywide mobile devices(phones, tablets, and hotspots), including upgrades, replacements. Moving users’ data, contacts over to new phones, set up Hotspots for users as needed.
Assist with maintaining computers and software including camera system in the Police Dept / Fire Dept vehicle Fleet. Provides support for hardware and software installation and programming of multiple programs the police / Fire dept use including RMS, Firehouse Software, Dash cam video, County and State programs, Mobile CAD, and other required systems.
Regular onsite attendance is required.
Performs other duties and services as required or directed by the IT Director.
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