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Public Assistance Specialist CSR 1 Job opening - Fulton County state Ohio ( Job openings )
Fulton County , state Ohio
( By Press Release office )
2024-02-27T00:00 - 2024-03-08T16:30 | 9 | 0
FULTON COUNTY JOB & FAMILY SERVICES
604 S. Shoop Avenue, Suite 200 | Wauseon, Ohio 43567
419-337-0010 | Fax: 419-337-0061
EMPLOYMENT OPPORTUNITY
POSITION:
Public Assistance Specialist
/CSR 1
WAGE:
Starting at $16.00 with compensation for experience
DIVISION:
Public Assistance
POSTING DATE:
February 27
th
, 2024
HOURS:
8:00AM to 4:30PM
POSITION DESCRIPTION:
40% CUSTOMER SERVICE/WORK GROUP PARTICIPATION - CALL CENTER
Provides client service by handling incoming telephone calls from clients by responding to general inquiries.
Performs general clerical duties to assist clients and the Public Assistance Specialists by providing applicants with required forms and instructions, verifying the receipt of documents, and assisting clients with income, medical and case information printouts.
Interviews Public Assistance applicants and walk in customers who want information/questions answered.
Initiates requests for required verifications to determine eligibility, follow-up with companies, including, but not limited to, employers, banks, insurance agencies to establish eligibility verifications.
Utilizes MMIS/MITS system to inform customers of eligibility for billing.
Enters information into the State Eligibility System, checks for accuracy in benefits issued.
Phone coverage for any caseworker out of the office.
Completes mail processing, email verification box, faxes, drop box items and documents received in person for the Public Assistance Unit, deciphering the program and routing to the correct caseworker along with giving explanation to questions and issuing receipts.
Routes changes and applications to caseworkers.
40% FAMILY MEDICAID PROGRAM ADMINISTRATION:
Interviews Public Assistance applicants and walk-in customers requesting information or needing questions answered.
Seeks to resolve any barriers to employment which are presented.
Gives referrals for area help organizations related to requested need.
Determines eligibility. Enters information into the State Eligibility System, checks for accuracy in benefit determination. Utilizes MMIS/MITS to review and confirm eligibility. Initiates requests to employers, banks, insurance agencies, etc. for required verifications to establish eligibility.
Provides explanation of rules and regulations for public assistance applicants/recipients, which allow them to make informed choices regarding their public assistance/path to self-sufficiency.
Maintains communication with ongoing public assistance customers to determine their continued eligibility for public assistance, and/or assess ongoing customers’ employment situations and seeks to resolve any barriers to employment these public assistance customers may be experiencing.
Enter the information into the State Eligibility System, check for accuracy in benefit determination.
Knowledge of policy.
Maintains an ongoing Medicaid caseload and determines eligibility for initial Medicaid applicants.
Process program alerts/interfaces.
Attends hearings regarding public assistance issued related to benefit determination/amount.
15% SNAP/TANF PROGRAM ADMINISTRATION:
• Interviews Public Assistance applicants and walk-in customers requesting information or needing questions answered.
Screens applications for SNAP/TANF eligibility.
Knowledge of policy.
Provides explanation of rules and regulations for public assistance applicants/recipients which allow them to make informed choices regarding their public assistance/path to self-sufficiency.
Processes program alerts/interfaces.
Contact for EPPIC/EPC card inquiry.
5% MISCELLANEOUS:
Distributes Gasoline Cards for the PRC Program
Attend meetings, seminars, state-wide video conferences and other trainings to enhance knowledge of public assistance programs.
Promotes information from FCJFS along with partner agencies.
Speak at local organizations and attend community events regarding public assistance programs.
Knowledge of excel spreadsheets.
Utilize EDMS (Electronic Data Management System) for documents.
Other job duties as deemed necessary to achieve organizational vision/mission.
SKILLS REQUIRED:
Competent with solid math skills, reasoning and logic.
Confident with speaking directly to people and able to maintain composure with disgruntled customers and the ability to de-escalate client behavior.
Ability to multi-task by using multiple systems, phones, policy and procedures, and resource guides.
Computer experience and ability to type 30 plus words a minute.
Excellent comprehension - the ability to read, understand, and act on orders and policy
Deadline Driven, Goal Oriented.
Works well with others including the partner agencies and co-workers.
MINIMUM QUALIFICATIONS:
High school diploma or equivalent
Experience in accounting, banking, or a related field a plus
Passing background check, physical and drug screen
Clean driving record with a valid Driver’s License
40 hours a week
COMPENSATION:
Competitive Wage starting at $16.00
Incentive for JFS experience
Knowledge based incentives provided
Health Insurance available
Dental and Vision Insurance available
County Paid Term Life Insurance
Vacation Time
Sick Leave (15 days accrued annually)
Ohio Public Employees Retirement System
Flex time
DEADLINE DATE:
March 8
th
, 2024
HOW TO APPLY:
Submit a cover letter and resume by March 8
th
, 2024, at 4:00pm to
FultonWorkforce@jfs.ohio.gov
Local Job release information:
Direct link to Job Opening:
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