Local news- Press Release
☷ Alcoa Tennessee - Electric Dispatcher
Alcoa , state Tennessee ( By Press Release office)
Closes On: May 16 , 2022 at 05:00 PM EST
Job Status: Full - Time
Shift: 2:00 PM - 10:00 PM
Days Worked: Mon . , Tue . , Wed . , Thu . , Fri .
Rate of Pay: $31 , 825 . 45 - $52 , 149 . 69
Definition of Class
The hours for this position are 2:00p . m . – 10:00p . m . Monday through Friday . This shift is entitled to shift differential compensation . T
his position will be required to work in a dispatch standby rotation after training is completed .
Standby rotation occurs every 7 - 8 weeks . Hours will be from 10:00p . m . – 6:30a . m . beginning on Thursday through the following Wednesday AND 24/7 Saturdays and Sundays .
Work is performed under the general supervision of the Electric Services Supervisor . This position is safety - sensitive and will require periodic random and unannounced drug testing .
DEFINITION OF CLASS
This position is responsible for the monitoring and safe operation of the Electric Department’s distribution and sub - transmission power systems , through a combination of operational software including but not limited to: OMS ( Outage Management System ) , SCADA ( Supervisory Control and Data Acquisition ) , and AMI ( Advanced Metering Infrastructure ) . Utilizing these resources , the Dispatcher will triage reports of outages and dispatch adequate staff to respond immediately . Along with other miscellaneous tasks , this position will also schedule weekly service work for disconnecting / connecting new customers .
Essential Duties Performed
Triages electric outages via the Outage Management System and dispatches electric personnel accordingly;
Provides outage restoration status updates to fellow City staff and customers;
Sufficient operation of SCADA to provide support to Electric line crews and engineers;
Assist Dispatch Coordinator in scheduling weekly service crew work for disconnecting / connecting new service requests for customers;
Receives and processes customer inquiries , requests and complaints;
Advises customers by phone on billing , collection and service procedures;
Maintains accurate outage records by inputting proper cause codes in OMS when closing an outage;
Routinely prepares various outage reports , graphs , and reliability indicators;
Communicates with personnel in the field by two - way radio;
Assists supervisor ( s ) in miscellaneous data collection and input;
Serves standby duty and subject to call - in during outages and emergencies;
Must report to work as scheduled and on time .
OTHER DUTIES PERFORMED
Maintains central filing system;
May perform limited janitorial activities including building maintenance items;
Covers other shifts as assigned;
Performs related work as required;
Serves as a member of various employee teams .
Minimum Education Requirements
Graduation from high school or equivalent;
Post high school academic work in business , engineering or computer would be helpful;
Three - to - five ( 3 to 5 ) years experience in utility call handling , dispatching , or collection and customer service operation .
Additional Info and Application . . .
Press release information:
Direct link to press release
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