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☷ Alcoa Tennessee - Electric Dispatcher

☷ Alcoa Tennessee - Electric Dispatcher

Alcoa , state Tennessee
| 9
   
   Electric Dispatcher
   Closes On: May 16 , 2022 at 05:00 PM EST
   Department: Electric
   Job Status: Full - Time
   Shift: 2:00 PM - 10:00 PM
   Days Worked: Mon . , Tue . , Wed . , Thu . , Fri .
   Rate of Pay: $31 , 825 . 45 - $52 , 149 . 69
   Definition of Class
   The hours for this position are 2:00p . m . – 10:00p . m . Monday through Friday . This shift is entitled to shift differential compensation . T
   his position will be required to work in a dispatch standby rotation after training is completed .  
   Standby rotation occurs every 7 - 8 weeks . Hours will be from 10:00p . m . – 6:30a . m . beginning on Thursday through the following Wednesday AND 24/7 Saturdays and Sundays .
   Work is performed under the general supervision of the Electric Services Supervisor .  This position is safety - sensitive and will require periodic random and unannounced drug testing .
   DEFINITION OF CLASS
   This position is responsible for the monitoring and safe operation of the Electric Department’s distribution and sub - transmission power systems , through a combination of operational software including but not limited to: OMS ( Outage Management System ) , SCADA ( Supervisory Control and Data Acquisition ) , and AMI ( Advanced Metering Infrastructure ) . Utilizing these resources , the Dispatcher will triage reports of outages and dispatch adequate staff to respond immediately . Along with other miscellaneous tasks , this position will also schedule weekly service work for disconnecting / connecting new customers .
   Essential Duties Performed
   100%
    -
   Triages electric outages via the Outage Management System and dispatches electric personnel accordingly;
   Provides outage restoration status updates to fellow City staff and customers;
   Sufficient operation of SCADA to provide support to Electric line crews and engineers;
   Assist Dispatch Coordinator in scheduling weekly service crew work for disconnecting / connecting new service requests for customers;
   Receives and processes customer inquiries , requests and complaints;
   Advises customers by phone on billing , collection and service procedures;
   Maintains accurate outage records by inputting proper cause codes in OMS when closing an outage;
   Routinely prepares various outage reports , graphs , and reliability indicators;
   Communicates with personnel in the field by two - way radio;
   Assists supervisor ( s ) in miscellaneous data collection and input;
   Serves standby duty and subject to call - in during outages and emergencies;
   Must report to work as scheduled and on time .
    
   OTHER DUTIES PERFORMED
   Maintains central filing system;
   May perform limited janitorial activities including building maintenance items;
   Covers other shifts as assigned;
   Performs related work as required;
   Serves as a member of various employee teams .
   Minimum Education Requirements
   Graduation from high school or equivalent;
   Post high school academic work in business , engineering or computer would be helpful;
   Three - to - five ( 3 to 5 ) years experience in utility call handling , dispatching , or collection and customer service operation .
   Additional Info and Application . . .
   

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