Durham , N . C . – 
   The
   Durham Board of County Commissioners received the results of their 2023 annual resident survey in a presentation during their Work Session on March 4
   th
    . The survey was administered to residents of the City of Durham and Durham County during the winter of 2023 . The results included several notable results and trends .  
    
   The report was presented by Jason Morado , Vice President , and Director of Community Research for ETC Institute , the organization which has conducted a similar survey since 2015 . The survey , which was jointly conducted with the City of Durham , asked several dozen high - level questions regarding perceptions of our community , different city and county functions , and other issues . The survey was completed by 825 city and county residents and was broadly representative of the entire population .  
    
   Durham County ranks 33% above the U . S . average for large communities in customer service from county employees . The county also rates 11% above the U . S . average for large communities in the overall quality of county services administered .
    
   As was the case in the 2022 survey , satisfaction with services from the Durham County Library once again ranked at the top . High rankings were also seen with fire and life safety programming , as well as with EMS services . Other specifics revealed in the survey noted citizens were highly satisfied with the courtesy of employees , the appropriateness of county employees’ responses , the accuracy of information shared , and the timeliness of responses from employees .
    
   In addition , the Durham community was highly ranked as a great place to live and work , and as a place that values the diversity of residents .
    
   The evidence resulting from the survey also includes comparative data showing the results of similar questions in similar - sized communities around the country . As usual , the goal of this survey is to help local officials strategically plan for the future needs of the entire community .
    
   For more information about the 2023 Resident Survey , or to download a copy of the Executive Summary , visit the City - County Resident Survey 
   webpage
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