The city of Walla Walla ' s 2024 Business Satisfaction Survey has been mailed and will soon arrive in mailboxes . Through this survey , the city asks business owners their thoughts on a variety of subjects , including city services , performance of local government , the economic landscape , the regulatory environment , and priorities for the upcoming year .
   For this assessment , the city contracts with Cobalt Community Research , a nonprofit organization that assists local governments in engaging their communities , utilizing a statistically valid surveying process . Cobalt Community Research also assists the city with its annual resident satisfaction survey .
   The survey process is outlined as follows:
   The survey will be sent to all business owners within the city limits . The business license database is used as the mailing list for this survey .
   The surveys for 2024 will begin arriving in mailboxes the week of March 11 . During the first week of April , a second mailing will be sent out as a reminder to survey recipients
   who haven’t yet responded
    .
   Completed surveys may be returned by mail using the provided pre - paid envelope . The survey may alternately be completed online via a URL included with each survey .
   Results will be processed and compiled in May 2024 .
   How is the survey feedback used?
    
   The Walla Walla City Council and city leadership will use the feedback provided as a report on how the city is doing to engage our business community . Are we utilizing tax dollars wisely? Are we well managed? Are we supporting the business community and providing a high level of service? 
   City leaders will use the top priorities shared by business owners to move new projects forward or shift the focus of its efforts . The City Council encourages business owners to fill out the survey , and thanks everyone who takes the time to provide this essential feedback .
   

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