Local Job
MEMBER SERVICES – Part Time Job opening - Mont Belvieu state Texas ( Job openings )
Mont Belvieu , state Texas
( By Press Release office)
2022-01-10T00:00 - 2022-02-09T00:00 | 44 | 2
The City of Mont Belvieu, Texas
is currently accepting applications for
Member Services
in the
Parks
& Recreation
Department. The City of Mont Belvieu is a growing community located on IH-10 east of Houston, Texas in Chambers County.
POSITION SUMMARY:
The Member Services department at Eagle Pointe Recreation Complex serves as the face of the facility and is the most critical component within the organization for serving our members and the public.
The Member Services associate
is
primarily responsible for maintaining the standards of guest service for the facility. They’re
responsible for greeting and checking-in members and guests into the club in a
courteous, efficient and encouraging manner. They will also serve as the
primary outlet for member questions, concerns and complaints regarding the
facility, programming, maintenance, equipment and staff, while ensuring this
information is shared with the appropriate personnel. Member Services must
possess strong customer service, communication and teamwork skills, and a
professional demeanor. Enthusiasm and knowledge of the fitness and recreation
industry are critical. This role includes membership and retail sales,
online sales, rentals, reservations, knowledge of youth programs and classes,
serving as a phone receptionist, and all other tasks incumbent of a customer
service representative. Thus, the ideal candidate should be outgoing,
sustain good interpersonal relationships with guests, and have strong
multi-tasking and organizational skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reports directly to Member Services Lead
Must have flexible schedule, including working evenings and weekends
Be encouraging and welcoming to patrons
Operate POS system and cash till
Operate and answer phone system
Answer a variety of questions from guests and respond to member inquiries in a timely manner
Be proficient in all pricing, programs, policies and guidelines throughout facility
Maintain member accounts; renewals, balances, payments, household changes, etc.
Contact members and prepare reports relating to renewals, past due balances, program rosters, special events, etc.
Sanitize and organize equipment and fixtures routinely
Be knowledgeable on operation of member-used equipment throughout facility
Organize and maintain all front desk, retail and common space
Communicate effectively with staff and patrons
Attend all required meeting and events including but not limited to; Special Events, In-Services, Community Events, etc.
Open and close facility in safe and secure manner
Memorize and enforce EPRC Rules & Policies throughout all areas of the facility
Perform routine walk-throughs throughout facility to ensure rules & policies are being met by patrons and staff
Identify, address and enforce lack of adherence to facility rules & policies
Diffuse conflicts and report inappropriate behavior or refusal to follow guidelines to Recreation & Marketing Coordinator
Performs any and all other related duties or assignments as assigned.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions
.
REQUIRED EDUCATION AND
EXPERIENCE:
·
Must
possess a valid Texas Driver License.
·
Successful
candidates must pass pre-employment drug screen, job related physical and
background check.
KNOWLEDGE, SKILLS, AND
ABILITIES:
·
Ability
to serve the public and fellow employees with honesty and integrity.
·
Knowledge
of federal, state and local laws, statutes, regulations, codes, and standards
related to the area of responsibility.
·
Knowledge
of City policies and procedures.
·
Ability
to communicate and interact effectively with members of the public and
co-workers.
·
Ability
to maintain and follow proper purchasing policies.
·
Good
Customer Service Skills
·
Skill
in effective oral and written communication.
·
Skill
in the use of standard office equipment and software.
·
Ability
to exercise sound judgment in making critical decisions.
·
Skill
in resolving customer complaints and concerns.
·
Skill
in completing assignments accurately and with attention to detail.
·
Ability
to analyze, organize and prioritize work while meeting multiple deadlines.
·
Ability
to process and handle confidential information with discretion.
·
Ability
to establish and maintain effective working relationships with the general
public, co-workers, elected and appointed officials and members of diverse
cultural and linguistic backgrounds, regardless of race, color, religion,
gender, national origin, age, marital status, political affiliation, familial
status, disability, sexual orientation, pregnancy, or gender identity and
expression.
·
Thorough
knowledge of hazards, safety rules, and regulations applicable to area of
responsibility.
·
Ability
to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations.
·
Ability
to write reports, business correspondence, and procedure manuals. Ability to
effectively present information and respond to questions from managers and the
general public.
·
Ability
to add, subtract, multiply, and divide in all units of measure, using whole
numbers, common fractions, and decimals. Ability to compute rate, ratio, and
percent.
·
Ability
to solve practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists. Ability to interpret a
variety of instructions furnished in written, oral, diagram, or schedule form.
Benefits include:
Part-Time.
Includes a free, individual gym membership and discounts on Eagle Pointe products & services.
Applications:
For more information or an
application visit our website at
www.montbelvieu.net
Job
description statements are intended to describe the general nature and level of
work being performed by employees assigned to this job title. They are not
intended to be construed as an exhaustive list of all responsibilities, duties
and skills required.
EOE
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