ThePressReleaseEngine.com

Question 1

1. Will Valparaiso Building Department require permits and inspections during COVID-19 closures? ( Building Department - Valparaiso )

Answer

Although City Hall is currently closed to the public, the Building Department is otherwise operating normally. Inspections will be handled in the usual manner by calling 219-462-1161 and leaving inspection request voicemail. Permit applications can be submitted via email to vthrasher@valpo.us with plans and required documents attached or mailed to Valparaiso Building Department at 166 Lincolnway. Permit pick up will be by appointment with city’s Clerk-Treasurer’s office. The lerk-Treasurer’s office will be accepting appointments between the hours of 8:30 and noon only, Monday through Friday. Please call 219-462-1161 to schedule. Permits and inspections are still required. The Building Department is doing everything we can to minimize the impact to construction activities. ( Building Department - Valparaiso )

Question 2

2. When don't I need a permit? ( Building Department - Valparaiso )

Answer

Anything defined as a cosmetic improvement does not require a permit. Such cosmetic improvements are: Painting and siding Trim work Flooring, landscaping, and tree trimming Electrical or plumbing appliance/fixture replacement Same size exterior door and window replacement ( Building Department - Valparaiso )

Question 3

3. Where on my property can I build a fence? ( Building Department - Valparaiso )

Answer

Generally, fencing may abut your side and rear property lines and must not exceed six feet in height. When erecting a fence in your front yard, the fence shall be a minimum of six inches away from a public sidewalk, no higher than four feet, and be ornamental open picket style. If you are on a corner lot, you are considered to have two front yards. Full list of fence regulations can be found here . A permit is required before any fence may be installed. Submit your permit application and site plan showing the fence location to the Building Department prior to starting your project. ( Building Department - Valparaiso )

Question 4

4. Where can I put a pool? ( Building Department - Valparaiso )

Answer

Simply remember the six-foot rule - keep the outer walls of the pool a minimum of six feet away from side and back yard property lines. The same goes for clearances from structures / buildings. Place it clear of any utility easements in case one of our utility companies needs to dig where you now have your pool. The pool must also be protected by use of an automatic cover that can withstand a minimum load of 1,000 pounds or by erecting a barrier of no less than four feet in height. This barrier may be a fence erected a minimum of six feet from the outer walls of the pool or it may be a security gating which affixes to the pool itself. The four-foot barrier is a state law. ( Building Department - Valparaiso )

Question 5

5. Which building codes has the City of Valparaiso adopted? ( Building Department - Valparaiso )

Answer

The Building Department has adopted the following building codes: 2014 Indiana Building Code (2012 International Building Code with Indiana Amendments) 2020 Indiana Residential Code (2018 International Residential Code with Indiana Amendments) 2009 Indiana Electric Code (2008 National Electric Code with Indiana Amendments) 2012 Indiana Plumbing Code (2006 International Plumbing Code with Indiana Amendments) 2014 Indiana Mechanical Code (2012 International Mechanical Code with Indiana Amendments) 2014 Indiana Fuel Gas Code (2012 International Fuel Gas Code with Indiana Amendments) 2014 Indiana Fire Code (2012 International Fire Code with Indiana Amendments) 2010 Indiana Energy Conservation Code (ASHRAE 90.1 2007 Edition with Indiana Amendments) Indiana Swimming Pool Code Indiana Migrant Day Care Nursery Fire Safety Code Indiana Visitability Code ( Building Department - Valparaiso )

Question 6

6. Do I need to register my property every year? ( Building Department - Rental Registration Program - Valparaiso )

Answer

No. The ordinance calls for a one-time registration of rental units. The fee is $10 per unit. A $5 fee is charged upon change of ownership. It is the duty of the owner to keep information current with the city. ( Building Department - Rental Registration Program - Valparaiso )

Question 7

7. How can I make a complaint? ( Building Department - Rental Registration Program - Valparaiso )

Answer

Contact the Valparaiso Building Department at 219.462.1161 or by email . ( Building Department - Rental Registration Program - Valparaiso )

Question 8

8. I own rental property in Valparaiso but live out of state. Am I required to appoint a local agent? ( Building Department - Rental Registration Program - Valparaiso )

Answer

Yes. If the owner is not a resident of Porter County, Indiana, or a county contiguous to Porter County, the owner is required to designate an agent authorized to receive notification of complaints, damages, emergencies, substandard conditions, or other communications, including service of process. Agent information must be provided on your application. The address of any and all agents shall be within Porter County or a contiguous county. Rental Registration Application ( Building Department - Rental Registration Program - Valparaiso )

Question 9

9. Will the units be inspected regularly? ( Building Department - Rental Registration Program - Valparaiso )

Answer

No. Rental units will only be inspected when a credible complaint has been received by the city. ( Building Department - Rental Registration Program - Valparaiso )

Question 10

10. If a complaint has been made and my unit is inspected, is there a fee? ( Building Department - Rental Registration Program - Valparaiso )

Answer

If the inspection has been performed and no violations are found, there is no charge. If violations are found, the owner is charged a $50 inspection fee. Once corrections have been completed, a re-inspection of the unit may be required. The fee for the first re-inspection is $75. If further re-inspections are needed, all subsequent re-inspections will be assessed a fee of $200 each. ( Building Department - Rental Registration Program - Valparaiso )

Question 11

11. Will tenant information be collected by the city? ( Building Department - Rental Registration Program - Valparaiso )

Answer

No. The rental property owner is required to maintain current tenant information. This information is only to be provided to the city for valid legal purposes, such as giving any notice, levying a fine against a tenant, or obtaining a search warrant to inspect. ( Building Department - Rental Registration Program - Valparaiso )

Question 12

12. What days and times is city hall open? ( City Hall - Valparaiso )

Answer

Monday - Friday 8:30 am - 4:30 pm CT ( City Hall - Valparaiso )

Question 13

13. How can I obtain a copy of the property maintenance ordinance? ( Code Enforcement - Valparaiso )

Answer

Please view Chapter 154 of the Valparaiso City Code to find the Property Maintenance Code. The city’s has adopted the 2006 International Property Maintenance Code by reference with some local amendments . ( Code Enforcement - Valparaiso )

Question 14

14. The house next door is abandoned and the grass is over grown. Can anything be done to clean up the property? ( Code Enforcement - Valparaiso )

Answer

Yes, the City of Valparaiso Code prohibits debris, junk, or dense weeds or grass in excess of six inches in height from the ground on any lot. If you know of such property please contact the Code Enforcement Department at 219.462.1161. ( Code Enforcement - Valparaiso )

Question 15

15. Can my neighbor park his vehicle on the front lawn? ( Code Enforcement - Valparaiso )

Answer

No. Motor vehicles shall not be parked on any front yard area not designated and approved for parking; for example, a paved driveway. The front yard is defined as the area of private property that is located between the public right-of-way and the front line of the primary structure on that property. In addition, parking on city sidewalks is prohibited. ( Code Enforcement - Valparaiso )

Question 16

16. I phoned in a complaint weeks ago. Why has nothing been done to the property? ( Code Enforcement - Valparaiso )

Answer

In all cases, the responsible party must be provided notice of the violation. They must also be provided with a reasonable time period in which to correct the violation(s). Typically, the responsible party will be sent a Notice of Code Violation by mail. Please rest assured that your complaint is important and is being handled in an appropriate manner with an attached sense of urgency. ( Code Enforcement - Valparaiso )

Question 17

17. I live in a subdivision with a homeowners association. Can the city enforce the association's covenants and restrictions? ( Code Enforcement - Valparaiso )

Answer

No. If someone in the subdivision is violating a provision of the association's bylaws, only the property owner's association has authority to enforce those regulations. The only regulations that the Code Enforcement Department can enforce are those that are included in the city's Code of Ordinances. ( Code Enforcement - Valparaiso )

Question 18

18. Can I have garage, porch, or yard sales in the city? Is a permit required? ( Code Enforcement - Valparaiso )

Answer

Yes, all are allowed providing that no sale signs are placed in public right-of-ways, on utility poles, or street sign poles. Signs must be placed on private property only. No sales shall exceed two days and no more than three sales are allowed per year. Signs must be removed at the end of the sale. No permit is required. ( Code Enforcement - Valparaiso )

Question 19

19. I live in an area where new construction is taking place. Is there a time when construction is allowed to begin? ( Code Enforcement - Valparaiso )

Answer

Noise from construction sites is limited to the hours between 7 am and 7 pm. ( Code Enforcement - Valparaiso )

Question 20

20. I’m building a new house, how much will my sewer permit be? ( Engineering Department - Valparaiso )

Answer

View information on sewer permit regulations . Sometimes, a home is located in a private sewer district where additional monies are required. You can contact us by calling 219.462.1161 to see if you are in one of these districts. ( Engineering Department - Valparaiso )

Question 21

21. I’ve got a parcel of land that I’m looking at developing. Is sanitary sewer available for my site? ( Engineering Department - Valparaiso )

Answer

Please call the office at 219.462.1161. We will be able to check our sewer maps for the location of your property. ( Engineering Department - Valparaiso )

Question 22

22. Where can I get a current Valparaiso street or zoning map? ( Engineering Department - Valparaiso )

Answer

Current Valparaiso street and zoning maps are available for purchase at the clerk treasurer’s window in City Hall, 166 Lincolnway (the old post office building in downtown Valparaiso). Small wall maps are $2, paper booklets are $2, and 11-inch-by-17-inch Xerox copies are $1. You may also download the Valparaiso City street map and Valparaiso Zoning Map . ( Engineering Department - Valparaiso )

Question 23

23. Is a scheduled appointment needed for a car seat inspection? ( Fire Department - Valparaiso )

Answer

Yes. Only certified car seat inspectors are able to ensure that your seat is properly installed. Please call Debbie Rosenbaum at 219.462.8325. ( Fire Department - Valparaiso )

Question 24

24. Who should I contact if I have questions regarding an ambulance bill? ( Fire Department - Valparaiso )

Answer

The AccuMed Group provides billing services for the fire department ambulance. Please call 888.330.5405 if you have any questions or would like to pay your bill. ( Fire Department - Valparaiso )

Question 25

25. Can I schedule a tour of the fire station? ( Fire Department - Valparaiso )

Answer

Yes. A tour of the fire station and trucks can be scheduled by contacting Debbie Rosenbaum at 219.462.8325. ( Fire Department - Valparaiso )

Question 26

26. Is an employment application required to apply? ( Human Resources - Valparaiso )

Answer

Yes. Resumes may be submitted in addition to an application. However, an application is required for each position for which you apply. City Employment Application ( Human Resources - Valparaiso )

Question 27

27. Where do I submit my application / resume? ( Human Resources - Valparaiso )

Answer

Please submit your application and resume to the Human Resources Department Monday through Friday, 8:30 am - 4:30 pm CT. The department is located at: 166 Lincolnway Valparaiso, IN 46383 Fx: 219.464.4273 Email ( Human Resources - Valparaiso )

Question 28

28. Do I need to submit an application for each job for which I apply? ( Human Resources - Valparaiso )

Answer

Yes. Please provide a job number and title on each application as well. For additional information on our hiring practices, please contact our office at 219.462.1161. ( Human Resources - Valparaiso )

Question 29

29. Does the City of Valparaiso only use union contractors? ( Project & Facility Management - Valparaiso )

Answer

No. Contractors working with the city are assigned a prevailing wage rate. For more information, please contact the Project and Facility Management Department at 219.465.0113. ( Project & Facility Management - Valparaiso )

Question 30

30. Which holidays will affect my pickup day? ( Public Works - Valparaiso )

Answer

The city of Valparaiso observes only 6 holidays throughout the year: New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day. For more information, click here. ( Public Works - Valparaiso )

Question 31

31. Who is responsible for dead/poor health trees in the right of way? ( Public Works - Valparaiso )

Answer

If a tree in the right of way appears to be dead or in poor health, please contact Public Works at 462-4612 and request an inspection. Any necessary pruning or removal will be performed by Public Works. For more information, click here. ( Public Works - Valparaiso )

Question 32

32. Who is responsible for repairing sidewalks? ( Public Works - Valparaiso )

Answer

Public Works has conducted inspections on all city sidewalks and necessary repairs/replacement are prioritized according to severity. Homeowners may inquire if their sidewalk is included in scheduled work. If not, an inspection may be requested as conditions may have declined. Homeowners may replace the sidewalk at their own expense if replacement is not scheduled by Public Works. If you would like to replace your sidewalk at your own expense, please contact Public Works first. Read more... ( Public Works - Valparaiso )

Question 33

33. How do I get a recycling container? ( Public Works - Valparaiso )

Answer

Please contact our office at (219)462-4612. ( Public Works - Valparaiso )

Question 34

34. How often does the city sweep the streets? ( Public Works - Valparaiso )

Answer

All city streets are swept at least twice each year. ( Public Works - Valparaiso )

Question 35

35. Can I place a Dumpster in the street? ( Public Works - Valparaiso )

Answer

Any resident wishing to place a Dumpster in a city street, alley or right of way, must file a Dumpster Permit with Public Works. There is no cost. The permit should be completed 48 hours in advance of placement and will require approval by the director. Your waste hauler must have proof of insurance and the Dumpster must be marked with reflective tape or barricades. Find the Dumpster Permit, here. ( Public Works - Valparaiso )

Question 36

36. All of my trash won't fit in the container. What do I do? ( Public Works - Valparaiso )

Answer

Recycling is a great way to reduce your trash output, however, we know there are times when an extra pick up is necessary for larger items. Contact Public Works, (219) 462-4612 if you do put anything outside of your container. All items should only be placed out for collection on your trash day. ( Public Works - Valparaiso )

Question 37

37. I believe a traffic intersection is unsafe. Will Public Works put up more signs? ( Public Works - Valparaiso )

Answer

Any additional signs or change in traffic control must be recommended by the Board of Traffic and Safety. Please address your concern in writing to: City of Valparaiso, Attn: Board of Traffic and Safety, 166 W. Lincolnway, Valparaiso, IN 46383. ( Public Works - Valparaiso )

Question 38

38. The street light by my house won't come on. Who should I contact? ( Public Works - Valparaiso )

Answer

NIPSCO maintains the dusk to dawn lights in the city. You can contact them at 1-800-464-7726 or visit their website here. ( Public Works - Valparaiso )

Question 39

39. Do I have to move my car off the street when it snows? ( Public Works - Valparaiso )

Answer

Yes. City Ordinance states that after any accumulation of 2 inches or more residents are required to remove their vehicle from the roadway until snow has been cleared. ( Public Works - Valparaiso )

Question 40

40. Who picks up road kill? ( Public Works - Valparaiso )

Answer

Please call (219) 462-4612 and our crews will remove it off the street. The crews will not come onto residential property for pickup. If you find dead wildlife in your yard, notify the Porter County Health Department at 465-3525 for instructions on safe removal. ( Public Works - Valparaiso )

Question 41

41. What do I do with grass clippings? ( Public Works - Valparaiso )

Answer

Grass should never be placed in your city trash or recycle containers. For more information, click here. ( Public Works - Valparaiso )

Question 42

42. Why haven’t you picked up my trash/recycling yet? ( Public Works - Valparaiso )

Answer

Trash and recycling may be picked up at anytime on your collection day. Please have all items out by 7:00 am for pick up to ensure pickup. ( Public Works - Valparaiso )

Question 43

43. The snowplow damaged my lawn. Who is responsible? ( Public Works - Valparaiso )

Answer

In spring, Public Works will repair the damage to the lawn, filling low spots with raked topsoil and spreading grass seed. Contact Public Works at (219) 462-4612. ( Public Works - Valparaiso )

Question 44

44. What should I do with Hazardous Waste? ( Public Works - Valparaiso )

Answer

Several times during the year the Recycling & Waste Reduction District of Porter County has collection events. For more information, click here. ( Public Works - Valparaiso )

Question 45

45. Do I live in the City service area for trash & recycle pickup? ( Public Works - Valparaiso )

Answer

Trash & Recycling are broken down into 4 different days/sections.For more information, click here. ( Public Works - Valparaiso )

Question 46

46. Is there a fee for extra trash? How am I billed? ( Public Works - Valparaiso )

Answer

Yes, extra trash in excess of one (1) cubic yard will be charged $15 per cubic yard. Extra Trash fees will be a separate line item on your utility bill. For any extra trash/large pickup, please contact Public Works at (219) 462-4612 or visit our website, here. ( Public Works - Valparaiso )

Question 47

47. How much does it cost to ride the V-Line? ( Transportation - Valparaiso )

Answer

Single rides on the V-Line cost $1.00. Students and seniors with an ID are $0.50. Half fare cards are available for those with qualifying disabilities. Monthly passes can be purchased at City Hall for $30/month. ( Transportation - Valparaiso )

Question 48

48. Can I bring bags on a V-Line bus? ( Transportation - Valparaiso )

Answer

You may bring two personal bags on board V-line buses. Bags may not be placed on empty seats or in the aisles. ( Transportation - Valparaiso )

Question 49

49. What is a V-Line deviation? ( Transportation - Valparaiso )

Answer

The V-Line is a deviated-fixed route. This means that our buses have set routes around town; however, they may 'deviate' or leave the route to drop off or pick up passengers. There are a few restrictions to the deviations. They cannot go further than 3/4 mile from the route, there can only be one deviation per hour, and deviations must be scheduled 24 hours in advance. Deviation Application ( Transportation - Valparaiso )

Question 50

50. How much does it cost to ride the ChicaGo DASH? ( Transportation - Valparaiso )

Answer

Single rides on the DASH are $8.00. 10-Ride passes are available for $70. Monthly (calendar months) are available for $230. ( Transportation - Valparaiso )

Question 51

51. Where does the DASH pick up and drop off? ( Transportation - Valparaiso )

Answer

The ChicaGo DASH's Valparaiso station is located at 260 Brown Street. The DASH has three stops in downtown Chicago. There are stops at the following locations: intersection of Michigan/Randolph, intersection of LaSalle/Wacker, and 555 S. Franklin Street. Station Maps ( Transportation - Valparaiso )

Question 52

52. The DASH parking is full, where can I park? ( Transportation - Valparaiso )

Answer

There is ample overflow parking available within walking distance to the DASH pick-up in Valpo at 260 Brown street. Riders can park in the lower west lot for overflow or overnight parking.Please do not park on the end cap of the parking aisle. You may be towed or ticketed. There is also a parking garage located three blocks away at the Porter County Admin Building (155 Indiana Ave) ( Transportation - Valparaiso )

Question 53

53. Who operates the DASH and V-Line? ( Transportation - Valparaiso )

Answer

The ChicaGo DASH and V-Line are both public transportation services provided by the City of Valparaiso. The City hires a contractor through a competitive bid process to operate the two services. Currently, Royal Excursion operates both the DASH and the V-Line. The contractor hires all drivers, performs maintenance on the vehicles, and oversees the day-to-day operation of the buses while the City handles all grant funding, marketing, and administrative duties. ( Transportation - Valparaiso )

Question 54

54. Can I bring my pet on the bus? ( Transportation - Valparaiso )

Answer

Pets are prohibited on both the ChicaGO DASH and V-Line this includes pets on leashes, unleashed, in carriers, purses, or carried on an individual; however, individuals with a disability may be accompanied by a service animal. ( Transportation - Valparaiso )

Question 55

55. Can I bring my bike on the bus? ( Transportation - Valparaiso )

Answer

There are bike racks on both the V-Line and Dash buses. They are available on a first-come first-serve basis. ( Transportation - Valparaiso )

Question 56

56. Is my seat reserved? ( Transportation - Valparaiso )

Answer

Both the ChicaGO DASH and V-Line are first-come-first-serve services. To ensure your seat, it is always advised you arrive early at the pickup location/stop. ( Transportation - Valparaiso )

Question 57

57. Can I be dropped off at another location along a route? ( Transportation - Valparaiso )

Answer

No. Buses stop at designated stops only. This is to ensure buses stay on time and stop only where it is safe to do so. The V-Line does do deviations which allow for a rider to be picked up or dropped off at another location off route (certain restrictions apply, see deviations page for more information). ( Transportation - Valparaiso )

Question 58

58. Can I hire a bus as a charter? ( Transportation - Valparaiso )

Answer

No. Federal regulations prohibit our buses from running charter service. ( Transportation - Valparaiso )

Question 59

59. Is alcohol allowed on the bus? ( Transportation - Valparaiso )

Answer

No. Alcohol is strictly prohibited on board any City of Valparaiso bus. Bringing alcohol on board a bus or being intoxicated is a violation of the Code of Conduct policy and may result in the person being removed from the vehicle or suspended from using the bus services. ( Transportation - Valparaiso )

Question 60

60. Can I 'Flag' or 'Wave' down a V-Line Bus if I am alongside a street which the buses go down? ( Transportation - Valparaiso )

Answer

No. The V-Line only stops to pick up or drop off passengers at designated V-Line bus stops. ( Transportation - Valparaiso )

Question 61

61. What is a V-Line Transfer, how do I use it? ( Transportation - Valparaiso )

Answer

Transfers are a way for riders to get from one area of town to another. For example, if you are picking up the Yellow Route on the west side of town, but would like to go to the Target on the east side of town, you could transfer from the Yellow Route onto the Green Route since the Yellow does not go to Target but the Green does. On your way back, you could then transfer from the Green to the Yellow. There are two transfer locations: The Heart Center on Roosevelt and at the corner of Indiana and Michigan. ( Transportation - Valparaiso )

Question 62

62. Where can I buy a Monthly V-Line Pass? What do I get with a Monthly V-Line Pass? ( Transportation - Valparaiso )

Answer

Currently, V-Line monthly passes are only available at Valparaiso City Hall. Open M-F 8:30 AM-4:30 PM. Each monthly pass is good for unlimited rides for one individual for the entire calendar month. Reduced fare passes are available for individuals with a disability. To be eligible for a reduced fare, riders must complete the reduced fare application which requires a signature by your doctor and submit it to the City of Valparaiso. ( Transportation - Valparaiso )

Question 63

63. Can I 'Flag' or 'Wave' down a Transit Connect Bus if I am alongside a street which the buses go down? ( Transportation - Valparaiso )

Answer

No. The Transit Connect only stops to pick up or drop off passengers at 260 Brown street Parking lot or the Dune park South Shore Train Station at boarding locations only. ( Transportation - Valparaiso )

Question 64

64. Can I schedule a deviation for a Transit Connect Bus? ( Transportation - Valparaiso )

Answer

No! This is an express bus service with no route stops. Deviations are not scheduled or permitted for this service. ( Transportation - Valparaiso )

Accepted Answer

Yes! your V-Line or Dash monthly pass will be valid for your fare on the Transit Connect buses. All part of the Valpotransit.com community. ( Transportation - Valparaiso )

Accepted Answer

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. ( Transportation - Valparaiso )

Accepted Answer

Single ride passes will expire 90 minutes from the time of activation. ( Transportation - Valparaiso )

Accepted Answer

Yes, you can view a log of your past actions by going to your Account Settings and selecting “History.” There will be a new entry every time you use a pass. ( Transportation - Valparaiso )

Accepted Answer

Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account. ( Transportation - Valparaiso )

Accepted Answer

You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active. ( Transportation - Valparaiso )

Accepted Answer

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information. ( Transportation - Valparaiso )

Accepted Answer

Yes! Anyone is eligible to schedule a deviation. You must complete the application prior to scheduling any deviations. Locations of the deviations must be 3/4 mile or less from a scheduled route and there can only be one deviation per hour. Deviation scheduling is on a first-come-first-serve basis. For the deviation application, CLICK HERE . ( Transportation - Valparaiso )

Accepted Answer

All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers. ( Transportation - Valparaiso )

Accepted Answer

The only form of payment accepted by Token Transit is credit, debit or a prepaid debit card. ( Transportation - Valparaiso )

Accepted Answer

Yes, you can purchase more than one pass, but you will need to activate each individual ride using the Token Transit app. ( Transportation - Valparaiso )

Accepted Answer

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at help@tokentransit.com . ( Transportation - Valparaiso )

Accepted Answer

An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass). ( Transportation - Valparaiso )

Accepted Answer

Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com , or by using the “help” section of the app, under account settings which will have Token Transit email and phone number. Transportation staff can assist you with other questions at 219-476-9393. ( Transportation - Valparaiso )