Position:
   Utility Billing Specialist
   Position No.:
   2.113
   Department:
   Finance 
   Salary Range:
   $20.00 - $22.00 per hour 
                                                            
   This is responsible work specializing in utility billing customer service. The employee must be able to provide the public with information regarding policies, procedures, and rate structures and resolve difficult customer service problems using tact and courtesy. This position requires a high degree of independent judgment and an extensive working knowledge of the utility billing system.
   MINIMUM QUALIFICATIONS 
   Knowledge, Skills, and Abilities
     
   Extensive knowledge of the policies and procedures regarding the utility billing and collection system. 
   Knowledge of business English, spelling, and math; bookkeeping methods; and record keeping practices and procedures.
   Knowledge of the geographic area of Temple Terrace and its services area.
   Ability to work independently on complex and specialized tasks. 
   Ability to analyze customer accounts and explain adjustments.
   Ability to communicate clearly and concisely orally and in writing.
   Proficient in computer applications, including
   Microsoft Office
   .
   Training, Certification, and Experience
    
   High School Diploma or GED, preferably supplemented by coursework in business practice.
   Two years experience in bookkeeping or financial records maintenance. 
   Utility billing experience preferred. 
   Or, an equivalent combination of training, education, and experience that provides the required knowledge, skills, and abilities.
   Special Requirements
   Valid Florida driver’s license
   The City of Temple Terrace is a drug-free workplace.
   A pre-employment drug screen, criminal history background investigation, and a driver’s license verification may be conducted.
   EQUAL OPPORTUNITY EMPLOYER
   VETERAN'S PREFERENCE EMPLOYER
   POSTING DATE: March 23, 2022
    CLOSING DATE: Open until filled.
    
   To apply for this position, please complete the
   online job application
    or download, complete and mail a
   printed application
   to the Human Resources
   Department at 11250 North 56th Street, Temple Terrace, FL 33617.
    Employment applications will not be accepted via fax.
   

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