Press Release
☷Presidio of Monterey kicks off use of Army maintenance site
U.S. Army ( By Press Release office)
May 03,2022
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Users can use Digital Garrison to link to the new Army Maintenance Application ( ArMA ) . Housing and barracks residents are able to sign up and access the new system through Digital Garrison or at https://www . armymaintenance . com . Army Maintenance Activity , or ArMA , allows community members to submit work orders online 24 hours a day , seven days a week . PRESIDIO OF MONTEREY , Calif . ( May 2 , 2022 ) – As of today , members of the U . S . Army Garrison Presidio of Monterey community are able to report maintenance requests online through the Army Maintenance Activity , or ArMA , website . Once community members register for an account , they can submit service requests through a computer or smartphone 24 hours a day , seven days a week , said Michael Benson , business manager for the Directorate of Public Works , U . S . Army Garrison Presidio of Monterey . This development impacts individuals living in the barracks on the Presidio and employees who work on PoM and Ord Military Community . Those who reside at OMC or La Mesa Village will continue to submit their work order requests through The Parks at Monterey Bay . The Parks at Monterey Bay has their own reporting system and that will remain the same . Previously , community members have submitted work orders on PoM via phone call to the operations and maintenance division in the Directorate of Public Works . This change improves DPW’s ability to most efficiently and effectively respond to work order requests on the installation . ArMA allows users to include photos , contact numbers and detailed information about the issue to ensure technicians arrive quickly and fully prepared , Benson said . Users will also receive a tracking number immediately without having to wait for a service representative to call back . In addition , users can also check status updates of their service issues , submit questions , comments or responses , and complete automated customer satisfaction surveys , Benson said . Users can access ArMA by typing “armymaintenance . com” into their browsers or by linking to it from Digital Garrison , the Army’s enterprise mobile app for installation services , Benson said . The website streamlines the maintenance process because DPW’s service technicians can now receive work orders directly from individual service members and civilians , rather than using a barracks manager or supervisor as a go - between to submit the work order , Benson said . ArMA users will find the website user friendly , Benson said , and a plus to the system is that users will find it at other bases even after they leave PoM . It is important to note that the process for emergency work order requests remains the same , Benson said . For any requests impacting life , health or safety , people should immediately call the emergency work order phone number at ( 831 ) 644 - 0400 , option one . As of today , community members may submit all maintenance work order requests across PoM via www . armymaintenance . com/arma . For more information about this change and how to set up your ArMA account visit https://home . army . mil/monterey/index . php/army - maintenance - activity - arma . In addition , people can find a link to the ArMA site through the Digital Garrison app . U . S . Army Installation Management Command , which oversees the management of Army installations throughout the world , is expanding use of the site across each of the 73 installations it manages . Aligned with Army modernization efforts , ArMA digitizes the work order process for all Army - owned facilities with a centralized system for submission and tracking . “Automation of the maintenance - customer relationship is at the core of what we are doing , ” said Doug Enfield , ArMA program manager for IMCOM . “Customers expect this . This is part of the Army operating in the information age – not just for housing but for all facilities on the installation , which is what we call fence - to - fence . ”
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