As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.
   JOB DESCRIPTION
   RESPONSIBILITIES
   Drive the Business & Deliver Results
   Achievement of 
   personal sales and metric goals.
   Build and maintain 
   new and existing customer relationships.
   Maintain a 
   solid, organized client book 
   which 
   furthers your customer relationships 
   and 
   generates consistent, proactive sales volume 
   , following the standards of our clienteling philosophy.
   Be aware of and react to the rhythm of your business, 
   not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
   Be Buddy/Team Player
   Lead by example and 
   m 
   odel behavior 
   that reflects the company’s core values.
   Appropriately manage conflict 
   and take ownership for your part in the team dynamic.
   Demonstrate a high degree of maturity and integrity.
   Contribute to a positive atmosphere that is 
   fun, professional, productive and team oriented.
   Create the Customer Experience
   Contribute to an environment that consistently delivers on the five stages of the 
   transformational customer experience.
   Demonstrate 
   strong use of selling skills 
   .
   Ensure a high level of customer service through 
   extensive product knowledge and product ownership.
   Take 
   ownership for the transformational experience in your boutique 
   – customize it for your customer demographic and develop & maintain productive customer relationships.
   Maintain a “One Company” perspective 
   on charge sends, returns, and other such transactions that are critical to a positive customer experience.
   Have a thorough understanding and use of the technology tools that support the customer experience
   Represent the Brand
   Understand and communicate the Tory Burch 
   brand philosophy and lifestyle with each other and the customer.
   Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
   Contribute to maintaining all brand and operating standards 
   to support brand consistency.
   Assist in maintaining 
   store presentation standards.
   Leverage in-store technology 
   to ensure every customer’s experience is transformational.
   Operational Excellence
   Ensure all 
   sales and operational policies and procedures 
   are followed and maintained.
   Accurately process all POS transactions and capture of customer information 
   and assist when necessary with operational and back of house activities.
   Adhere to all policies and procedures with a 
   focus on loss prevention and operational excellence.
   Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
   Detailed oriented with ability to 
   multi-task and prioritize 
   work to prioritize work to produce desired outcomes.
   PRIOR EXPERIENCE NEEDED
   1-3 years of experience in a high volume, customer-driven retail environment.
   Strong personal selling and customer relations experience, along with verbal and written communication skills.
   REQUIREMENTS
   Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
   Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
   CORE SKILLS
   Adaptable – Change before you have to
   Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
   Entrepreneurial Spirit – Own it
   Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
   Collaborative – No “I” in Tory
   Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
   Client & Brand Focus – Put yourself in Tory’s shoes
   Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
   Live the Values – Being “Buddy”
   Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
   Functional Expertise – Know Your Stuff
   Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice
   FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”
   Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance
   FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life
   Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed
   Click
   here
    for the job posting.
   
   

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