Press Release
☷New Army maintenance system goes live at Fort Leonard Wood
U.S. Army ( By Press Release office)
Apr 28,2022
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FORT LEONARD WOOD , Mo . — The Army Maintenance Activity , or ArMA , expanded to Fort Leonard Wood this week , providing a digitized maintenance request process for all Army - owned facilities with a centralized method of submission and tracking . All personnel with a “ . mil” email address can now create a user account . The new system , which went online here on April 27 , is available via the ArMA website and the Digital Garrison app . It is a significant improvement in more ways than one , said Mark Lenox , chief of the Business Operations and Integration Division at the Directorate of Public Works here . “There are a lot of advantages with ArMA , ” Lenox said . “There’s the convenience of it — after the initial registration , which takes just a couple of minutes , personnel here can turn in service requests for their building or Army - owned quarters 24/7 . There is no waiting on the phone and you don’t have to repeat your information every time you need to make a request . The system auto - populates all the personal information and all you have to do is write your maintenance request in the remarks section . All of this automation saves time , but having work requests entered through ArMA versus in person or by telephone also saves on manpower costs for DPW . ” Further , Lenox said ArMA allows individuals to track their open maintenance requests , and there is a drop - down menu to check available maintenance services . The new system also allows users to submit photos with their work orders , Lenox said , which has decreased the average age of a work order by 25 percent at installations already using ArMA . “By including pictures and being as descriptive as possible when entering work requests , service technicians can show up and resolve issues in as little as one visit , ” he said . The ArMA system debuted in 2021 at Fort Campbell , Kentucky . They are now averaging 250 work order requests each day through the website , said Sean Nickley , engineering systems branch chief at Fort Campbell . “We’ve seen a pretty significant increase in work orders put in , which we consider a good thing because that means people are out there using the application and seeing what they need fixed , ” Nickley said . “We’re able to go assist them and get them the help they need . ” Lenox noted the new system does not apply to on - post military family housing here , which is privatized . Family housing residents requiring assistance should still call the 24/7 maintenance work order request line at 573 . 329 . 4000 . Fort Leonard Wood is one of 73 installations managed by U . S . Army Installation Management Command that are scheduled to receive the new service this year , said Doug Enfield , ArMA program manager at Joint Base San Antonio , Texas . “Automation of the maintenance - customer relationship is at the core of what we are doing , ” he said . “Customers expect this . ” Visit the ArMA website to create an account and learn more about the new system . ( Editor’s note: Information included in this article was first published by the U . S . Army Installation Management Command . )
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