MURFREESBORO , Tenn .
    ( April 7 , 2022 ) – The Murfreesboro Emergency Communications Center ( ECC ) is one of the first 911 Centers in Tennessee to implement an innovative new technology called CueHit PowerEngage to track citizen satisfaction and solicit feedback after a call is made to the ECC . The new technology uses text messaging to contact some 911 and non - emergency callers who have recently reported or been involved in certain types of incidents .
   These text messages are sent out hours or days after a call for service .  The message will ask citizens to take a quick survey about their experience with the Murfreesboro 911 Center . The survey consists of a few questions and will allow citizens to provide their feedback . CueHIt PowerEngage gives citizens a chance to recognize and thank the 911 operator who answered their call for help or assistance .
   “It is important for us to hear from the community about how we are doing , especially from those who have recently called 911 , ” said Emergency Communications Director Seth Russell . “CueHit PowerEngage gives us access to citizen feedback in near real - time . The technology allows us to continually recognize the amount of compassion , patience , and calmness our 911 operators exhibit daily .  Plus , provide insights into areas where we can improve the services we provide to our community . ”
    Murfreesboro is a growing city , and our aim with adding CueHit PowerEngage to the
   911 center is to provide us with a tool to help facilitate new kinds of engagement with our community .  CueHit PowerEngage is also a way to recognize our 911 heroes who answer the calls for help every day .
   Not everyone will receive a survey , and citizens that do not want to participate can simply not respond .
   It is important to note that these surveys should not be used to report any type of emergencies , request other non - emergency assistance , or file a complaint .
   The implementation of this new citizen feedback solution for 911 comes during National Public Safety Telecommunicators Week which held is from April 10 to April 16 .
                                                         
   

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