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Question 1

1. How do I get a library card? ( General Library Use - Grand Forks Public Library )

Answer

For Grand Forks County residents you may fill out an application online or you can visit the library at 2110 Library Circle to complete the application. If you are visiting the library please bring an ID with your current address. For out of county citizens you will need to stop in to the library with an ID and proof of address to complete the application and receive your library card. Library Card Fees Grand Forks County Residents: FREE Out of County 1 Year Card: $25 Out of County 1 Month Card: $5 Get A Library Card ( General Library Use - Grand Forks Public Library )

Question 2

2. How old do you have to be to get a library card? ( General Library Use - Grand Forks Public Library )

Answer

There is no minimum age to have a card, however those under 13 years of age will need a parent or guardian to complete the application for library card. Get A Library Card ( General Library Use - Grand Forks Public Library )

Question 3

3. How many books can I have checked out at one time? ( General Library Use - Grand Forks Public Library )

Answer

A library patron may have up to 50 items checked out on their card at one time. With the following limits Books Up to 50 DVDs 5 Audio Books 10 Music CDs 5 Video Games 1 E-Books 5 Roku 1 Mobile Hotspot 1 ( General Library Use - Grand Forks Public Library )

Question 4

4. Can children be left unattended at the library? ( General Library Use - Grand Forks Public Library )

Answer

Children eight (8) years of age and under may not be left unattended in the library and must be supervised by a parent or guardian at all times. ( General Library Use - Grand Forks Public Library )

Question 5

5. Can I check out library materials without a library card? ( General Library Use - Grand Forks Public Library )

Answer

You must have an active library card in our system in order to check out materials. However, if you forget your card please bring an ID to the Information Services Desk and we can look up your card number to check out the items. If you card has become lost or stolen please alert us right away. Replacement cards are provided for a $1.00 fee. ( General Library Use - Grand Forks Public Library )

Question 6

6. How are book organized in the library? ( General Library Use - Grand Forks Public Library )

Answer

Books are shelved in multiple ways in the Grand Forks Public_ Fiction titles are arranged by author's last name, first name, and then title. The following codes indicate the specific genera X - Mystery Books SF - Science Fiction W - Western Biographies are shelved by author last name Nonfiction books are shelved by the Dewey Decimal System ( General Library Use - Grand Forks Public Library )

Question 7

7. What can I do if the library doesn't have a book I want? ( General Library Use - Grand Forks Public Library )

Answer

If you find that we do not have the book you are looking for there are several options for you. Library 2 Go, has several ebooks available You may request that we order the book and add it to our collection You may also request the book through the Inter Library Loan Program - allowing you to check out the book from a partnering library and have it shipped to Grand Forks Public_ Request an Inter-Library Loan ( General Library Use - Grand Forks Public Library )

Question 8

8. How do I request an inter-library loan? ( General Library Use - Grand Forks Public Library )

Answer

There are two ways to request an inter-library loan: Online under the "Library Information" Menu Stop at the Information Services Desk in the library Inter-Library loans are free to request, however the length of check out and late fees are dictated by the lending library Request an Inter-Library Loan ( General Library Use - Grand Forks Public Library )

Question 9

9. How do I check on the status of my loan? ( General Library Use - Grand Forks Public Library )

Answer

To renew your inter-library loan (ILL) or inquire about the status of your loan, please call the Grand Forks Public Library at (701) 772-8116 and ask for the Information Services staff. ( General Library Use - Grand Forks Public Library )

Question 10

10. I received a notice for a library book I thought I had returned, what should I do? ( General Library Use - Grand Forks Public Library )

Answer

Please contact the Information Services staff at (701) 772-8116. We will attempt to locate the material and file a claimed return if we cannot locate it. ( General Library Use - Grand Forks Public Library )

Question 11

11. I can't locate a book I checked out. Do I have to pay for it? ( General Library Use - Grand Forks Public Library )

Answer

Yes. If you are unable to find the library material you will be billed for the replacement cost plus processing fee and any late fees accrued. If you find and return the lost material within 90 days of the due date the charge for the replacement will be refunded. (Processing fees and late fees are non refundable). ( General Library Use - Grand Forks Public Library )

Question 12

12. I let someone borrow my library card and they didn't return the materials. Am I responsible for them? ( General Library Use - Grand Forks Public Library )

Answer

Yes. You are responsible for all library materials check out to your library card. If your library card has become lost or stolen, please contact the library right away to have a replacement card issued and the current card shut off. ( General Library Use - Grand Forks Public Library )

Question 13

13. Can I connect to the library internet with my laptop? ( Library Technology - Grand Forks Public Library )

Answer

Yes. The Grand Forks Public_ offers free wireless internet to patrons inside the building. You will need to select the wireless ID once you have opened an internet window on your computer. The wireless ID for the Grand Forks Public Library is " Grand Forks Library ." Use this ID to gain access to the internet. ( Library Technology - Grand Forks Public Library )

Question 14

14. I need help configuring my personal computer equipment. Can the library help me? ( Library Technology - Grand Forks Public Library )

Answer

The Grand Forks Public_ can offer limited technical support with issues such as connecting to wireless, printing, scanning, and basic troubleshooting. If you are having trouble please visit the Information Services desk and we can pair you with one of our IT specialists. ( Library Technology - Grand Forks Public Library )

Question 15

15. What is the coverage area for the Mobile Hotspots? ( Library Technology - Grand Forks Public Library )

Answer

The library mobile hotspots work off of the Sprint Mobile Network, the data coverage map is displayed below. Additional coverage details can be found on Sprint's website. Sprint Data Coverage ( Library Technology - Grand Forks Public Library )

Question 16

16. What kinds of materials can I check out from this site? ( Library2Go - Grand Forks Public Library )

Answer

Adobe EPUB eBooks Adobe PDF eBooks OverDrive WMA Audiobooks OverDrive MP3 Audiobooks OverDrive Video ( Library2Go - Grand Forks Public Library )

Question 17

17. How can I see titles that are available for check out right now? ( Library2Go - Grand Forks Public Library )

Answer

To display all of the titles that are available for check out right now, click on 'Advanced Search' and scroll down the page to the 'Show Me' section then click the 'Available Now' box. You can also further narrow your search, by Subject or Format, for example. ( Library2Go - Grand Forks Public Library )

Question 18

18. Is there a mobile version of the Library2Go website? ( Library2Go - Grand Forks Public Library )

Answer

Yes. The mobile version should display automatically when you access http://NDlibrary2go.lib.overdrive.com on your mobile device. ( Library2Go - Grand Forks Public Library )

Question 19

19. What software do I need to use the titles at this site? ( Library2Go - Grand Forks Public Library )

Answer

The software you need depends on the format you want to download. •Adobe EPUB eBooks -Adobe Digital Editions -OverDrive Media Console for Android™ v2 (or newer) -OverDrive Media Console for iPhone®/iPad® v2 (or newer) -OverDrive Media Console for BlackBerry® v2 (or newer) -OverDrive Media Console for Windows® Phone 7 •Adobe PDF eBooks -Adobe Digital Editions •OverDrive WMA Audiobooks -OverDrive Media Console for Windows® v1.0 (or newer) •OverDrive MP3 Audiobooks -OverDrive Media Console for Android™ v1.0 (or newer) -OverDrive Media Console for BlackBerry® v1.0 (or newer) -OverDrive Media Console for iPhone®/iPad® v1.0 (or newer) -OverDrive Media Console for Mac® v1.0 (or newer) -OverDrive Media Console for Windows® v3.0 (or newer) -OverDrive Media Console for Windows® Phone 7 •OverDrive Video -OverDrive Media Console for Windows® v2.0 (or newer) To download Overdrive Media Console visit: http://www.overdrive.com/software/omc/ To download Adobe Digital Editions visit: http://www.adobe.com/products/digitaleditions/ ( Library2Go - Grand Forks Public Library )

Question 20

20. Can I return items early? ( Library2Go - Grand Forks Public Library )

Answer

Librarians at the Reference Desk can return any Library2Go item you have checked out, just call 701 772-8116 ext. 12. ( Library2Go - Grand Forks Public Library )

Question 21

21. Can I renew the items I have checked out? ( Library2Go - Grand Forks Public Library )

Answer

Library2Go items can be renewed once if there are no existing holds on the item. Sign in to Library2Go and click on 'Account'. Select the 'Renew' icon next to the title you'd like to renew (This option does not appear until three days before the title is supposed to expire.). ( Library2Go - Grand Forks Public Library )

Question 22

22. What happens when I place a title on hold? ( Library2Go - Grand Forks Public Library )

Answer

A title you place on hold will be reserved for you to check out once it becomes available. When the title is available for you, we will email you instructions on checking the item out. The item will be held for you for 3 days after we email you notice that the title is available. ( Library2Go - Grand Forks Public Library )

Question 23

23. How many items can I place on hold at the same time? ( Library2Go - Grand Forks Public Library )

Answer

You can place up to 5 titles on hold at a time. ( Library2Go - Grand Forks Public Library )

Question 24

24. How do I cancel a hold? ( Library2Go - Grand Forks Public Library )

Answer

1.Login to your account. The 'My eAccount' page is displayed. 2.Click the 'My Waiting List' link. The titles that you have currently placed on hold are displayed. 3.Click a title's 'Remove' link to cancel the hold. ( Library2Go - Grand Forks Public Library )

Question 25

25. How do I change the email address that I entered when I placed a hold? ( Library2Go - Grand Forks Public Library )

Answer

1.Login to your account. The 'My eAccount' page is displayed. 2.Click the 'My Waiting List' link. The titles that you have currently placed on hold are displayed. 3.Click a title's 'Edit' link. You are prompted to edit holds information. 4.Enter the new email address in the 'Email address' and 'Confirm Email address' fields. 5.Click 'Submit'. The email address for the selected title is updated. ( Library2Go - Grand Forks Public Library )

Question 26

26. I was issued a new library card number and I don't see my checkouts/holds? What should I do? ( Library2Go - Grand Forks Public Library )

Answer

To transfer your existing checkouts and holds to your new account, please contact support with your new library card number, your previous library card number, and your email address. ( Library2Go - Grand Forks Public Library )

Question 27

27. How many titles can I check out at a time? ( Library2Go - Grand Forks Public Library )

Answer

A total of five titles may be checked out at a time from our Library2Go downloadable service. This includes any downloadable audiobooks or video as well. ( Library2Go - Grand Forks Public Library )

Question 28

28. What is the check out period for eBooks? ( Library2Go - Grand Forks Public Library )

Answer

When you check out eBook titles you will have the choice of 14 or 21 days. ( Library2Go - Grand Forks Public Library )

Question 29

29. How do I find out if my reader is compatible with Library2Go? ( Library2Go - Grand Forks Public Library )

Answer

Please visit http://www.overdrive.com/resources/drc/ to find out if your device is compatible. ( Library2Go - Grand Forks Public Library )

Question 30

30. I have more questions, what do I do? ( Library2Go - Grand Forks Public Library )

Answer

Try troubleshooting via Library2Go at http://bit.ly/njs1HT or send a message through our "Ask a Librarian" tool: http://www.gflibrary.com/forms.aspx?FID=42. Call the Reference Desk for assistance during business hours: 701-772-8116 ext. 12. ( Library2Go - Grand Forks Public Library )

Question 31

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