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Executive Director Communications Job opening - Hamilton County state Indiana ( Job openings )
Hamilton County , state Indiana
( By Press Release office )
2022-05-13T00:00 - 2022-06-12T00:00 | 7 | 2
Hamilton County is an Equal Opportunity Employer.
We participate in E-Verify.
POSITION: Executive Director
DEPARTMENT: Communications
WORK SCHEDULE: As Assigned
STATUS: Full-time
FLSA STATUS: Exempt
A completed application is required for this position. Application instructions may be downloaded by clicking on this link:
Application Instructions
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Job Openings
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To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Hamilton County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would cause an undue hardship.
Incumbent serves in the appointed position Executive Director of Communications for the Board of Commissioners, responsible for supervising and directing assigned personnel and developing and maintaining long-term network/communications strategies.
DUTIES:
Maintains and ensures the efficiency and stability of the County Wide 9-1-1 Communications Center operations..
Ensures compliance with applicable state and federal laws and regulations, prepares and implements the emergency operations plan of the 9-1-1 Network.
Maintains communication with various departments using E-911 services, such as law enforcement and fire departments and other County departments, including responding to inquiries and concerns, resolving problems, coordinating activities, and communicating policy/procedural changes as needed.
Manages department personnel, including administering personnel programs, establishing department goals/standards, maintaining proper staffing levels, interviewing and selecting job candidates, coordinating work assignments, authorizing leave, completing and overseeing staff performance evaluations, reviewing position responsibilities and recommending promotions/demotions/transfers, discussing morale, resolving problems/conflicts, and implementing disciplinary procedures as warranted.
Administers department policies and procedures, periodically, reviewing, updating, writing and implementing changes as needed.
Prepares annual department budget, including analyzing/projecting costs, submitting required forms, and presenting to the 911 Executive Board for review and Board of Commissioners and County Council for approval.
Monitors and approves expenditures. Compiles communications center call statistics for staffing projects and budget preparation; plans for future capital expenditures, new radio/computer systems and equipment acquisition/replacement needs.
Regularly updates the Board of Commissioners and 911 Executive Board and Public Safety Board on all aspects of the operation, including financial status, current problems and future needs. Formulates and recommends policy and procedural changes to the Board, develops and implements new programs with the Board's approval, and coordinates all capital purchasing for the Communications Center with the Board.
Analyze current trends and operations for adequacy of service and recommends improvements to existing facilities, equipment and operating systems of the department. Develop, plan and implement highly complex technological programs to maintain currency with the constantly changing world of digital communications and adequacy of hardware and software changes.
Coordinates maintenance of Communications Center equipment, ensuring services vendors are contacted as needed , coordinating with users, and monitoring completion.
Supervises the operations of the computer aided dispatching (CAD), E-911 and radio systems integrity, including radio failures and database security.
Ensures the Master Street Address Guide (MSAG) is maintained and coordinates updates and changes with 911 providers.
Ensures management of the of voice recording systems, including performance of system maintenance, security, and storage of media. Ensures recordings are provided to Prosecutor's Office, attorneys and appropriate law enforcement agencies as requested.
Responds to questions/complaints related to center activities and personnel; ensures information is provided as requested; delegates research of problems/complaints; initiates problem resolution.
Testifies in court as needed.
Compiles, or causes to be compiled, various statistical/administrative data; makes applicable calculations; analyzes data and identifies trends; prepares/generates reports and charts; maintains records.
Analyzes and evaluates public safety protocols and make recommendations to public safety officials for standardization and the effective delivery of emergency communications services.
Develops and implements long and short term plans, goals and objectives for the Department including a detailed strategic plan.
Attends various meetings; serves on committees; makes speeches and presentations; attends County, State and Federal responder agency coordination meetings.
Review and approves the personnel performance evaluations of all staff members.
Assists with public education, community programs, and tours of the Communications Center as needed.
Maintains awareness of new trends and advances in the field; attends workshops and training sessions as appropriate.
Frequently drives a vehicle to attend meetings at other sites.
Serves on 24-hour call for emergencies.
Performs related duties as assigned.
I. JOB REQUIREMENTS:
Baccalaureate Degree in Public Safety Administration, Business or Public Administration, Communications, or a related area, with a minimum of seven years of relevant experience, including at least five years of supervisory experience within a Public Safety Communications Center; or equivalent combination of education and experience. Must possess or be able to obtain within 90 days of hire IDACS certification, Emergency Medical Dispatch Certification, and CPR certification.
Preference: Prior experience in a dispatch center equal to or greater in call volume and employee numbers to Hamilton County. Individual should also be familiar with Accreditation standards and processes for Public Safety Agencies.
Ability to supervise and direct assigned personnel, including hiring, planning/making work assignments, providing corrective instruction, recommending personnel actions as appropriate, and maintaining discipline.
Thorough knowledge of and ability to develop and implement policies and procedures of the Communications Center. Ability to comply with all employer/department personnel policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
Thorough knowledge of county geography and area law enforcement, EMS and fire demands, and ability to use and understand maps. Working knowledge of radio talk group, procedures, limitations, acronyms and codes.
Knowledge of the principles and practices of Public Safety Communications, public administration, emergency planning, mitigation and coordinated response to emergencies, which require timely effective response actions.
Ability to type with accuracy and properly use office/communications equipment, including two-way radio, computer, printer.
Knowledge of Microsoft Office Word, Excel, and Power Point.
Working knowledge of standard English grammar, spelling and punctuation, and ability to effectively communicate orally and in writing with co-workers, other County departments, various law enforcement and fire departments.
Knowledge of all federal, state and local regulatory requirements applicable to Public Safety Communications and major issues which require effective coordinated actions.
Knowledge of the funding process in a local government environment as related to budgeting, cost accounting, financial planning and management.
Knowledge of the principles, practices and procedures of supervision, organization and administration.
Ability to plan, implement, and coordinate technical and administrative programs.
Ability to express ideas effectively, both orally and in writing.
Ability to establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural, linguistic backgrounds and disabilities.
Ability to work alone and with others in a team environment with minimum supervision, and maintain appropriate, respectful interrelationships with co-workers.
Ability to work on several tasks at the same time, often under time pressure, and complete tasks effectively amidst frequent distractions and interruptions.
Ability to provide public access to or maintain confidentiality of department information/records according to state requirements.
Ability to understand and follow written and oral instructions/directions, and appropriately respond to constructive criticism.
Ability to serve on 24-hour call and respond swiftly, rationally and decisively to emergency situations.
Ability to work evening, weekend, and/or extended hours, and occasionally travel out of town for training, sometimes overnight.
Possession of a valid Indiana driver's license or ability to obtain one in a timely manner and demonstrated safe driving record.
II. DIFFICULTY OF WORK:
Incumbent's duties are broad in scope with many variables and considerations. Incumbent performs according to general guidelines, exercising independent judgment in supervising personnel, and resolving problems and accommodating needs of multiple departments/agencies.
III. RESPONSIBILITY:
Incumbent's duties constitute a major contribution to departmental functions and operations, with departmental objectives and policies being applied to a wide-range of complex operations. Incumbent contributes to departmental effectiveness by recommending departmental policies, programs, and standards. Incumbent operates within departmental objectives. Interpretations of objectives are discussed with the supervisor, with work product reviewed primarily for soundness of judgment and attainment of objectives.
IV. PERSONAL WORK RELATIONSHIPS:
Incumbent communicates frequently with co-workers, other County departments, various law enforcement and fire departments, for purposes of exchanging information, explaining policies and procedures, coordinating E-911 services, resolving problems, and supervising personnel.
Incumbent reports directly to the Board of Commissioners.
V. PHYSICAL EFFORT AND WORK ENVIRONMENT:
Incumbent performs duties in an office environment involving sitting for long periods, sitting and walking at will, keyboarding, manipulating objects by hand , speaking clearly, and hearing communication. Incumbent serves on 24 hour call for emergencies and occasionally works evening, weekend, and/or extended hours, and occasionally travels out of town for training, sometimes overnight.
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