Local Job
Billing Specialist Job opening - Greenville state Texas ( Job openings )
Greenville , state Texas
( By Press Release office )
2022-02-23T00:00 - 2022-03-25T00:00 | 13 | 2
Applications are now being accepted for the position of:
Billing Specialist
FUNCTION
: This position is responsible for daily operations of the billing function; preparation and assistance for all utility billing activities, including distribution, adjusting bills, reviewing UB activity reports, and computer entry to correct billing errors. This position works independently and performs quality control on utility billing activity and related information; therefore, accuracy and efficiency are critical to performance.
PRIMARY RESPONSIBILITIES
:
1.
Assists with maintenance of utility records for electric, sewer, water, garbage, and cable/Internet.
2.
Processes utility billing adjustments and account reconciliation to ensure accuracy in billing.
3.
Issues meter read and repair-related work orders to the metering crews and other respective departments.
4.
Researches, investigates, and monitors utility account transactions to respond to customer inquiries concerning billings, payments, fees, adjustments, disconnects, rereads, and consumption issues.
5.
Processes penalties and non pays to past due utility accounts.
6.
Generates and mails termination notices, prepare door hangers, and collaborates with Customer Service to contact customers who may be in danger of service termination.
7.
Prepares daily work orders for meter technicians to conduct fieldwork.
8.
Communicate with field technicians to provide the office support needed to complete work orders in the field.
9.
Prepares weekly, monthly, and annual billing activity reports.
10.
Processes refunds, returned payments, and account updates.
11.
Closes completed work orders and checks for outstanding billing-related work orders.
12.
Identifies any potential issues that may delay or cause inaccuracies to any processes and address them accordingly.
13.
Provides outstanding customer service, to external and internal customers.
14.
Works on special projects and other duties as requested.
This position will be cross-trained and may serve as a backup to other positions in the department.
The primary responsibilities only include essential functions of the job and do not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the supervisor or management.
REQUIRED QUALIFICATIONS AND SKILLS
:
Applicant must be detail-oriented and self-sufficient while also being a positive team player within the organization. This position requires reliability with an emphasis on dedication to meeting deadlines while working efficiently and accurately. To be successful in this role, the applicant must have strong analytical & problem-solving skills, and a desire to understand the systems & processes pertaining to responsibilities.
PREFERRED QUALIFICATIONS AND SKILLS
:
1.
High school diploma or equivalent with additional formal education beyond high school desirable
2.
2-4 years related experience performing administrative, clerical, or office support responsibilities in a similar office environment
3.
Proficient in Microsoft Office Suite
4.
Billing experience preferred
5.
Analytical and problem-solving capabilities
PHYSICAL EFFORT
: N/A
Salary Range DOQ plus benefits Fulltime Employment
Closing Date: Open until filled
To apply, you must submit a City of Greenville/GEUS application form. Resumes may only be submitted as an addendum to the official application form. Apply at the City of Greenville Human Resources Office located at 2821 Washington Street, by U.S. Mail to P.O. Box 1049, Greenville, Texas 75403, through E-Mail to
jobapps@ci.greenville.tx.us
, application forms are available on the City’s Website at:
www.ci.greenville.tx.us
(903) 457-3118 or for TDD (903) 457-3128.
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