This is a non-supervisory position. Answer passenger calls collecting all necessary trip information for the permissible time period; Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively; Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate; Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes; Communicate passenger cancellations in a timely manner to scheduling, or vehicle operations personnel; Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
    
   Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees; Communicate effectively with operations staff regarding scheduling or passenger issues; Ability to handle multiple tasks accurately and effectively; Excellent customer service; Professional demeanor and appearance. Consistently offer professional, friendly and engaging service; Answer telephone and email inquiries in a timely manner; Able to work in a fast-paced environment; Must be able to work weekends; Possess strong interpersonal and excellent decision-making skills; Excellent verbal and written communication skills; Highly responsible and reliable; Follow department policies, procedures and service standards; Follow all safety policies; Reliable in attendance; Team player and helpful to staff, management, and peers; Perform other job related duties as assigned.
    
   Desired Education/Job Experience:
    High School Diploma or GED; At least two years of administrative work experience; Previous customer related experience required; Telephone speaking and/or call center experience; Computer experience; Must be at least 21(twenty-one) years of age and possess and maintain a safe driving record; Prefer experience with Ecolane Software; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities, provided the age and safe driving record requirements are met.
    
   This position is a Pay Grade 7, with a starting hourly rate of $15.28. This is a non-exempt position. Open until Filled.
   Only electronic online applications will be accepted.
    
   AACOG offers a generous benefits package. These benefits can be reviewed at 
   http://aacog.com/DocumentCenter/View/50561/ADVANTAGES-of-WORKING-for-AACOG-2022
    
   Apply online at:
   www.aacog.com/apply
   Equal Opportunity Employer
   
   

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